Podium Review

Podium is a customer interaction and messaging platform that uses text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. The platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, reply online in real time, and send and receive text messages with customers and prospects. Additionally, Podium provides companies with reports on the daily operations of the business, including sentiment analysis and competitive benchmarking, which can help companies identify potential areas for improvement. Support is provided via telephone, online chat and email.

PODIUM – TUTORIAL

Let’s see how simple it is to send a message with this chat software:

PODIUM – FEATURES

• Be found everywhere: with customer reviews on Google, Facebook and tons of industry-specific review sites, you’ll show up where it counts
• Automatic: by setting up automatic invitations to review, you automatically collect reviews online so you rank higher and your leads can find you even more easily
• Get a global view: In-depth reports for a comprehensive view of your online reputation, so you can focus on what works well and fix what doesn’t
• Notifications: immediately receive an alert and respond in-app when a review is posted
• Templates: send personalized messages or make it easier with customizable templates.
• Sentiment analysis: identify trends from customer review content to improve your business
• Switchboard: define how many customers are sent to which review sites for an ecosystem of good reviews
• Mobile App: collect reviews and reply to customers wherever you are
• Competitive benchmarks: compare the star rating, review count and current events to see how you rank against the competition.