HelpDesk Review

HelpDesk is a cloud-based ticketing software that helps small and large businesses provide customer support services. The platform allows users to manage customer communications, questions, tickets, feedback and surveys. The program includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and evaluations. It also allows users to add chat widgets to the website and filter base agents, dates, ratings and more. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, user details, and ticket ratings to provide personalized services to customers.

HELPDESK – TUTORIAL

Let’s watch the following video about this chat software:

HELPDESK – FEATURES

• Keep all messages in one place: incoming emails, requests from web forms and any other source. Manage customer messages in a single ticketing system. Improve your workflow to simplify customer service tasks
• Opinions: group tickets based on specific filters and create custom lists
• Tags: organize tickets according to the criteria of your choice
• Bring your entire team on board: teamwork is at the heart of efficient customer service. Use the viewer accounts to grant free access to the solution to everyone in your company. Collaborate using private notes and automated assignment rules
• Multiple Mailboxes: manage multiple email addresses in one place
• Private notes: add messages in ticket threads that are only visible to your team
• Teams: create agent groups to create intelligent workflows
• Roles: recreate the structure of your company
• Answer templates: prepare answers to repetitive questions and use them to speed up response times
• Automated assignment: assign tickets to the right people or teams based on the inbox they arrive at
• New ticket notifications: receive a message when a ticket arrives. You don’t have to stay connected all the time
• Request for feedback: customize the message asking customers to rate your responses. Make sure it matches your style and brand personality
• Signatures: each agent can create their own signature which is added to tickets. Send friendly and professional emails.