TrueDialog Review

TrueDialog is a cloud-based SMS text messaging platform for businesses of all sizes. It assists users in sending both individual and mass messages to customers. The software provides special administrative controls for educational institutions. With these controls, they can monitor and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their own database. TrueDialog also allows users to send automatic SMS reminders and send bulk alerts in case of emergency situations. These alerts can be broadcast via real-time updates, emails and social media. The product also features a mobile app for iPhone and Android devices, which allows agents to communicate with customers and potential customers using their smartphones.

TRUEDIALOG – TUTORIAL

This video shows an overview of the messaging software interface highlighting the essential sections within the platform:

TRUEDIALOG – FEATURES

• The proprietary feature: agents can handle multiple customer conversations at the same time and multiple agents can intervene in the same text dialog with a single customer to create a seamless, threaded experience to fully satisfy the customer even if multiple agents have to getting involved
• Professional Administrative Controls: contact center managers and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass messaging, individual text messaging, and view only. representative leaves your organization, keep phone number, contacts and all text conversation history to maintain uninterrupted customer service.
• SMS mobile apps: contact center agents can manage accounts directly from our desktop platform or from your company’s text inboxes on each agent’s mobile phone using the Android and IOS mobile apps
• SMS API: for developers, the solution offers a fully documented RESTful SMS API with advanced predefined features
• SMSafe: the software stores our duplicate opt-out information in the ISO 9001 cloud database for additional protection against accidentally sending text messages to a contact who has opted out. To achieve the same level of protection on other SMS APIs, developers should build this feature themselves
• Integrations: integrates perfectly with information systems and CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, Oracles’ Eloqua, Campus Nexus, Velocify and others
• Free multi-channel urgent alert system: send instant mass notifications and alerts with SMS, voice, email and social. Urgent Alert System included free for our corporate clients
• Detailed reports: use the predefined reports or create your own custom reports with our endpoints. Analyze campaign metrics, response rates and analytics, and also get administration reports for staff and productivity of call center agents. CDR logs are archived, searchable and retrievable for compliance and easy search of text message history
• VoiceSuite: with the full suite of call API, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio and call forwarding.