mHelpDesk Review

mHelpDesk is a field service management software that helps customers automate everything from first customer contact to payment. This includes customer management, quoting, mailing, billing, invoicing and reporting. The program has multiple features to support a field service-oriented business such as pest control companies and include an integration with QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas with no internet or with little phone line. Since it is entirely cloud-based it allows technicians to access all the information they need about a job directly from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to send and alert employees on site. The system also integrates with any corporate website, providing functional widgets, forms and login boxes.

MHELPDESK – TUTORIAL

Find out how to create, send, complete a job and add any customizations quickly and easily thanks to this software:

MHELPDESK – FEATURES

• Share notes between sales and service teams
• Automate customer communication
• Create and send estimates faster
• Built-in marketplace to buy more leads
• Quotes and estimates
• Fully-customizable design
• Add your logo, terms and conditions
• Works on mobile and desktop devices
• Integrated with QuickBooks Desktop and QuickBooks Online
• Automated online customer approvals
• Online booking
• Increase online bookings
• Can be added to any existing website
• Check availability in real time
• Automated appointment reminders
• Complete visibility over your workflow
• Track each stage of a job from start to finish
• Customize your workflow stages
• Mirror your current workflow
• Automate your workflow
• Job management
• Quickly see the current status of every job
• Create your own custom forms and punch lists
• Replace paper with an easy-to-use mobile app
• Easily track time spent on a job
• Set up one-time and recurring jobs