Birdeye Review

Birdeye is a reliable reputation management and customer experience software designed to help companies transform their customers into a powerful marketing engine. This platform uses information obtained from customer reviews and feedback across social media channels, review sites and surveys to help businesses make informed decisions. It has outstanding features that include: review generation and management, online presence, monitoring, marketing, social ticketing, customer surveys, business insights and competition analysis. All features work together to deliver excellent customer retention performance. It also integrates with leading CMS, CRM and accounting platforms, simplifying the automation of feedback collection strategies. Systems help you engage your customers in real time without altering workflows.

BIRDEYE – TUTORIAL

Let’s look at how simple it is to analyze customer reviews using this brand management software:

BIRDEYE – FEATURES

• Put your business at the top of every search: customers turn to Google for everything they need. Make sure they’re seeing you first with a strong Google My Business Profile and accurate business listings. Turn your customer reviews into your competitive advantage and dominate local search
• Interact confidently with leads and customers the way they prefer: today’s customers demand convenience and instant answers. Make sure you are there for them, anytime, anywhere. Strike conversations with every lead and customer through text, live chat, bulk messaging, video chat and more
• Manage customer experience and drive growth at scale: customer experience is what separates good businesses from the best ones. Turn customer feedback into actionable insight and become the business everyone keeps coming back to
• Lists of commercial activities: update business information straight from your dashboard and auto-sync changes. Automatically get new reviews after every appointment or sale. Manage and respond from a single dashboard. Share your favorite reviews to your website and social profiles
• Get new customers: through word of mouth: let your customers refer your business to their family and friends with automated referral campaigns. Customize requests and landing pages with your branding. Track all referrals – from shares, to clicks, to leads – all in one place
• All customer interactions in one place: connect with website visitors. Text customers. Get more leads. Drive repeat customers. All messages come to one unified inbox where you and your team can respond directly
• Save time managing social media: staying active on social has never been easier. Post to multiple social channels at once, and schedule posts ahead of time.