Five9 Review

Five9 is an artificial intelligence-based contact center and call center solution. The cloud-based solution provides omnichannel tools including inbound and outbound call management, chat, social customer service, automated call distribution (ACD) and more. Use intelligent routing to make sure the call gets to the right agent, and use customer intent data to provide agents with the best next steps before they even answer the phone. Improve agent talk time with four different dialing modes that automatically skip missed calls and busy signals so agents can spend more time talking to prospects live. The visually dynamic dashboard offers real-time, chronological reporting and analysis so users are always on top of their contact center’s performance.

FIVE9 – TUTORIAL

Let’s take a look at this tutorial that shows how to use this call recording software:

FIVE9 – FEATURES

• Supports thousands of agents simultaneously located anywhere in the world
• Mixed calls to maximize agent efficiency
• Powerful administrative and real-time reporting tools help identify successful outcomes and areas for improvement
• Add, change and continue customer engagement with full context and continuity across channels, without ever interrupting their ongoing story
• Supervisor-enabled capabilities to maximize agent performance across digital channels
• Helps you evaluate the entire customer experience for better results, trends and customer insights
• Improves staff accuracy with workforce management
• Maximize agent performance with quality management
• Proactively reach out to customers to reduce inbound traffic and improve the customer experience
• Quickly identify and automate repetitive agent tasks and difficult workflows
• Use preset workflow apps such as Proactive Notifications to support immediate customer updates, information and interactions
• Save agents and supervisors crucial time on work tasks and allow them to focus on what’s most important: the customer
• Deploy virtual agents to provide self-service over the web, chatbot, voice, text message or WhatsApp.