Wingman Review

Wingman is a conversational tool that helps sales teams with pipeline visibility, actionable insights and real-time coaching. The program is designed to help companies of all sizes monitor and analyze sales calls using artificial intelligence (AI) technology. Sales reps can use boards during ongoing calls to troubleshoot customer issues and review customer conversations via automated audio and video recordings. Wingman allows managers to monitor agent performance, provide training to account executives and sales development representatives (SDRs) to improve customer engagement and measure performance in real time. Other features include an activity dashboard, custom alerts, analytics, call transcripts and asynchronous learning.

WINGMAN – TUTORIAL

Let’s look at how to best use this call recording program:

WINGMAN – FEATURES

• Best-in-class, accurate call recordings and transcripts: the program records and transcribes every video and audio call on your calendar and stores them in an easy-to-access call log. Easily shareable both with the team and your customers
• Integrates with the tools you love and use: it integrates seamlessly with your existing tech stack, from your dialers and CRMs to video conferencing tools. Sync once, record forever
• Review twice the calls in half the time: access a call recording as soon as your call ends. View a transcription or skim through at 2x playback speeds. Review the call by speaker or skip to moments such as next steps, automatically identified by AI
• Analyze your call data, your way: apply advanced filters to your calls and see meaningful patterns emerge
• Bookmark a moment with one click: make a note of important, coachable moments on a call to share with your team to clearly understand the context of a conversation. Find all bookmarks neatly nestled under highlights on the call review page
• Visual snapshot of your team’s performance: from total calls made to talk:listen ratio, view the most important sales performance metrics at a glance with the solution
• Deep insights around any topic or keyword: understand every sales call, without being on even a single sales call. Get granular insights into what was discussed on a call, from product features and pricing to objection handling and the competition.