Monster VoIP Review

Monster VoIP is a phone system that helps businesses save money by offering a virtual receptionist who can take and direct calls for your business. It mainly targets small businesses to their teams to improve communication by providing full sms and mms, team instant messaging, video meetings and more than 20 CRM integrations.
It is a call recording application available in both desktop version for Mac, Windows and Linux and mobile for iPhone and Android. By choosing Monster VoIP you will be able to improve the user experience by offering good customer service by customizing the phone greetings as well.

MONSTER VOIP – TUTORIAL

MONSTER VOIP – FEATURES

• Auto Attendant: an advanced business call management system is achieved through a digital receptionist. An auto attendant is an automated phone answering service: like a live operator or a receptionist, auto attendants can answer calls
• Call Queue: call queues are calls that are automatically put on hold while the operators are busy handling other calls. It is a form of call management strategy on how to improve call center support service.Call Back system: the customer service call back option allows callers to hang up but still keep their place in the queue
• Music-on-hold: it offers music on hold add-on when putting a caller on hold
• Call Recording: the system makes it easy to save and locate every voice recorded call by sorting recordings according to date, length, and caller ID, extensions, etc.
• eFax: the fax system lets you manage inbound and outbound internet faxes with just a few clicks
• Click to call: your clients can conveniently reach out to you once this feature is added on your site or app. By clicking the call button, users will directly be connected to a customer representative who will deal with their concerns
• Unified Communications (UC): the system is designed to integrate business communication tools in a specific platform. With an integrated system, you can streamline applications and tools such as email, web conferencing, desktop sharing, instant messaging and more into a single system.