800response Review

800response is a cloud-based solution designed to help organizations streamline processes related to lead generation, call tracking, customer data capture, marketing campaign management and more. The solution offers free, local tracking numbers that allow organizations to monitor and analyze incoming calls to improve customer interactions and targeting. It also offers a number of features including call prompts, vanity numbers, alerts, data export and more. The missed call tracking module allows professionals to receive email or text notifications for missed/unanswered calls, making it easier to follow up with prospects. 800response assists marketers in optimizing marketing campaigns based on customer age, income bracket, gender and other demographics.

800RESPONSE – TUTORIAL

See how to make the most of this call recording solution:

800RESPONSE – FEATURES

• Local & Toll-Free Numbers: which campaigns are driving qualified leads? Find out by tracking and analyzing every inbound call when you feature local or toll-free numbers in various channels. Measure marketing attribution, segment first-time callers and repeat callers, and geo-target campaigns to improve your marketing successReal-Time Call Tracking: call tracking reports provide a 360-degree view of incoming calls with caller names and addresses, and more in-depth demographics with enhanced Consumer Profiles. Obtain valuable customer data for improved segmenting and targeting with lead tracking analytics
• Advanced Call Routing: your customers deserve precise routing of their calls when they’re trying to reach your business. No matter how many locations you have, or what type of phone your customers are calling from – mobile or landline – our sophisticated geo-routing platform will route callers seamlessly and quickly every time
• Reveal The Bigger Picture With CRM Integration: when you use our lead gen and lead tracking solutions, we will feed all of your caller data, including Consumer Profiles, directly into your existing CRM system. By integrating the data from our solution with your existing software stack, you can capture more leads and better optimize your marketing strategies. Get the data you need for deeper insights into customer needs, and reveal the bigger picture behind your campaigns with CRM integration
• Speech To Text Transcriptions: call center managers don’t always have time to listen to every call. Our call recording services come with searchable call transcriptions to help you monitor agent performance and CX, quickly and easily
• Consumer Profiles: when you sign up for our ADD reports, you also have the option to activate Consumer Profiles. This advanced report delivers additional lead analytics to enhance your caller address and demographic analytics
• Call Recording: monitor incoming calls to measure quality assurance and script compliance, and hear customer interactions first-hand. Use the insights contained in your calls to enhance sales training, improve customer service, close more deals, and capture customer insights.