3CLogic Review

3CLogic is a cloud contact center platform that modernizes enterprise communications with its employees and customers. Based on Amazon Web Services (AWS), the solution provides advanced, scalable offerings with speech recognition for leading CRMs, including ServiceNow, Salesforce and SugarCRM. With deployments on four continents and a growing customer base, the software drives digital transformation by improving CX, organizational efficiency and detailed reporting information using dynamic IVR, CTI, AI, advanced speech analytics and API-based integrations. The solution also includes call recording, dynamic scripting, speech synthesis, reporting and analytics.

3CLOGIC – TUTORIAL

The following tutorial shows how to integrate this call recording software:The following tutorial shows how to integrate this call recording software:

3CLOGIC – FEATURES

• Create personalized customer journeys with self-service: proactively offer callers the information they’re looking for using pre-existing data stored in your CRM. Callers no longer have to wait on hold or connect with an agent. Data from the interaction is also automatically documented in your system of record, improving the quality and efficiency of future calls with the customer
• Self-service password setting: the solution can trigger a password reset process once it has verified the caller against known details in their system of record, which can be sent via SMS text or voice channels. Once the process is complete, 3CLogic creates and closes the request ticket for future reference
• Deflect calls with automated notifications: create automated notifications that enable customers to track the progress of their tickets without having to call. 3CLogic users can create a ticket in their system of record, such as ServiceNow, that can be conveniently sent to the customer via SMS link
• Simplifies complex conversations: Natural Language Processing drastically simplifies and condenses long, complex call flows and menus. Callers can easily describe the purpose of their call
• Improves business outcomes: increase customer retention and the likelihood of upsell opportunities. With advanced self-service voice solutions available 24/7, customers are able to engage even more with your business and rely on your team as a trusted partner
• Redefine the customer experience: increase customer satisfaction and your Net Promoter Score by offering personalized, human-like experiences around the clock. Even when a human agent is not available, customers can get answers via simple voice navigation to quickly resolve common issues
• Send automated sms alerts: trigger automated SMS alerts and notifications as well as post-interaction surveys based on self-service workflows, CRM statuses, or call disposition codes from one platform. The CRM records statuses, or pre-defined business workflows directly from your primary system of record.