CloudCall is a cloud-based enterprise VoIP and telecommunications solution. Key features include power dialers, call reports, real-time dashboards, and automatic call distribution (ACD). The portal helps in managing the organization’s call profiles, user and service accounts, and real-time activity reports. The solution helps in creating calls where users can add participants in a conference room. Calls can also be recorded and stored in the portal. The activity dashboard displays call information including active and missed calls, call duration and average wait time for each call. In addition, CloudCall also integrates with a variety of CRMs including Bullhorn, Salesforce, Zoho, Tracker RMS, Talent Rover, Jobscience, Microsoft Dynamics and others.
CLOUDCALL – TUTORIAL
Let’s take a look at how easy it is to integrate this call recording program with your CRM:
CLOUDCALL – FEATURES
- Click to Dial: enhance productivity with single click-to-dial from your CRM or business software
- Power Dialer: boost your calling activities by uploading prepared contact lists into the dialer and automatically dials
- Voicemail: leave a pre-recorded voicemail with a single click. With up to 5 pre-recorded messages, you’ll be able to leave carefully composed messages, increasing the likelihood that your contacts will call back
- Inbound Screen: ensure that you are fully prepared for every call with inbound screen pops that open the caller’s CRM record
- IVR: improve your caller’s experience with an automated IVR that collects information and routes the call to the appropriate team or individual.
- Queue Callback: minimize your caller’s average wait times with Queue Callback, allowing callers in busy inbound queues to either request a call back or leave a voicemail
- One-to-one SMS: send and receive one-to-one text messages directly from within CRM contact records
- Broadcast messaging: boost response rates with Broadcast messaging, which provides a cost-effective way of sending bulk text messages to multiple CRM records
- Real-Time Dashboards: build and create your own activity dashboards, providing advanced analytics in real-time
- Call Reports: access real-time reports on all communications, helping you to monitor your team’s activities.
Conclusion
CloudCall is a call recording solution that offers click-to-call functionality, inbound screen notifications, tools to monitor and manage calls in real time, and more.
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| Usability: 8 /10 | Speed: 8 /10 | Features: 8 /10 | Support: 8 /10 | Pricing: 7.5 /10 |
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