HoduCC Review

HoduCC is a powerful and feature-rich software that is primarily aimed at contact centers that want to assist their customers in the best way. It is a customizable multichannel platform with advanced technologies that allows you to redefine the way you communicate, ensuring a pleasant customer experience.
Built on both cloud and on-premise, HoduCC allows you to record, forward, transfer calls and monitor and analyze all customer interactions through real-time analytics and accurate reports.

HODUCC – TUTORIAL

Here is a video that shows us more about this call recording program:

HODUCC – FEATURES

• Remote Agent: online or offline, work seamlessly from anywhere
• Inbuilt WebRTC Phone: it supports audio & video calls
• Browser Based: no installations required
• Call Forwarding To Mobile: it gets you connected to your phone
• Call Bridging: it connects agents to customers & vice versa
• Call Recording: inbound or outbound, all calls get recorded
• Predictive Dialer: an ideal tool for businesses with huge call volumes
• Skill Based Mapping: customer engagement with the organization to the next level
• Automatic Call Distribution: helps to distribute calls among available agents using specific strategies
• WebRTC Phone: web-phone based on WebRTC technology by Google
• SMS Broadcasting: admin can create the sms campaign and type the text which they want to broadcast to their customers through sms broadcasting functionality
• WhatsApp Broadcasting: admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
• Auto Dialer: automation can be a major contributor in to use resources effectively and enhance productivity
• Single Tenant & Multi Tenant: get a powerful single tenant & multi-tenant feature for contact center
• Multilevel IVR: smart multi-tenant IVR functions and call flow design
• Real Time Analytics & Reports: real-time analysis feature allows you to Monitor & analyze all customer interactions.