Towbook is a web-based roadside assistance software with native iOS and Android apps that offers dispatch, impound, billing and accounting capabilities. The program can be used by companies serving individuals, body shops, car clubs, police departments and more. The sorting system allows users to add calls and assign them to drivers, with real-time updates showing all users the latest calls and dispatches. Photos and files can be added to dispatch records, multiple vehicles, trucks and drivers can be added to a single shipment and custom invoices can be created and emailed to customers since it has an integration with Quickbooks. When vehicles are impounded, Towbook automatically calculates storage fees and reminds users when state-required impound notices and letters are due, with the ability to automatically print notices.
TOWBOOK – TUTORIAL
Let’s look at how to use the iPhone application of this software:
TOWBOOK – FEATURES
- Intuitive design: intuitive and straight-forward, which means you won’t have to guess where to go or what to do! You and your staff will save countless hours on training with our sleek and user-friendly interface
- Digital sending and email processing: with Digital Dispatching and Email Processing, you’ll be able to receive calls from notable car clubs.
- GPS tracking capabilities: see the location of your drivers at any time by using our mobile application or integrating your system with one of the partnered GPS providers such as
- Manage vehicle inventory: effortlessly record and manage your impounded/stored vehicles using Towbooks’ Impound Manager
- Android/iPhone compatibility: with applications for Android and iPhone devices, drivers are able to accept calls dispatched to them right on the mobile app!
- Equipment Inspections/Driver Check-in: your drivers can check-in to indicate that they are on the clock and also complete equipment inspection reports that are automatically sent to managers for review
- Minimize damage claims: your drivers are able to update their status, attach geocoded photos to a call, update call location using their GPS coordinates, collect customer signatures, indicate method of payment, create a vehicle damage report, email/text a receipt, and much more
- Payment importing: turn on payment importing to make your life even easier
- Advanced Accounting Workflow: the solution has an intuitive accounting workflow that will allow you to manage what invoices have been billed, what is paid, or unpaid. You can even mass-generate statements for every account; you’ll then have the option send them via e-mail or mail them to your customers
- QuickBooks Integration: reduce your double-entry work by connecting Towbook to your QuickBooks Desktop or Online application
- Analyze driver/truck volume: see which of your trucks and drivers are the most productive for your business and which ones bring in the most revenue.
Conclusion
Towbook is a cloud-based fleet management solution that helps companies manage processes related to vehicle towing, roadside assistance and more.
Review this comprehensive program.
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| Usability: 9 /10 | Speed: 8 /10 | Features: 9 /10 | Support: 9 /10 | Pricing: 9 /10 |
How this software became #1 is beyond me. It has operating issues daily. It is bad to lag and even freeze up at random times. The map is just google maps and does not show mile markers or update driver locations accurately. I always have to call after adding a new user because their id and passwords do not work after entering them. They do not report the details for all motor clubs under the request log. If you release a vehicle from impound it removes it from your current inventory even if you still have the vehicle. So finding a vehicle can be difficult if you do not know its status. In reports there is not enough options for searching so you just have to narrow down by what they have then open everything until you find what your looking for. These are just simple examples but they are all compounded when the program starts to lag and you have to wait minutes for it to correct. The staff is less than helpful when there are issues. They know nothing about how to operate the program. When you ask for help, they send screen shots of sop’s or want to send a ticket to the tech dept. The tech dept hardly ever answers and never fixes the problem. There are no training videos online or through towbook to help learn the program other than basic login and data entry. I would not recommend this program.