Swoop Review

Swoop is a cloud-based shipping and towing management platform that allows companies to monitor operations in real time and inform customers of their supplier. Supervisors can manage multiple depots and shipping sites and track progress through time and location updates. Managers can communicate with drivers through chat or by sending one-way notifications about upcoming jobs. The app helps manage liability by allowing users to capture photos, collect signatures and mark damage waivers. Swoop also allows drivers to view, update or edit invoices based on preferences. Drivers can collect real-time customer reviews and share feedback on Google, Yelp and various third-party sites.

SWOOP – TUTORIAL

Learn how to create fee structures with this towing software:

SWOOP – FEATURES

• Dispatch algorithms: based on car club experience, tested with North America’s largest B2B provider, configurable for your market
• Towing management: deploy integrated towing software or leverage the provider’s API to connect to solutions already in the marketplace
• Intuitive agent interface: easy to use, simple to teach and easy to configure to support different types of agents
• Alerts: enable proactive and reactive alerts to manage outliers, based on machine learning specific to motor clubs
• Integrations: easily connect to your client and enterprise systems with built-in integrations or custom gateways
• Client and reseller portals: provide transparency with client and reseller portals, enabling inquiries, monitoring and reporting.