Nola is an automated dialing solution designed to help call centers communicate with customers through various methods, including outbound or inbound calls, text messages, email, live chat and more. It enables sales teams to analyze customer journeys by targeting leads or customers and creating strategic plans. Agents can use the automation tool to send text messages, voice messages or emails to leads based on a preconfigured schedule. The program allows teams to create marketing campaigns by identifying targeted audiences and sending promotional messages or advertisements to the selected group. The application also allows administrators to evaluate agent performance and success rates via key performance indicators (KPIs), including call block rate, average hold time, and first call resolution.
NOLA – TUTORIAL
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NOLA – FEATURES
- Access management
- Accounting
- Integration with Active Directory
- Dashboard
- Management and monitoring of activities
- Administrative reporting
- Voicemail detection
- Automatic dialing
- Automatic alerts
- Automatic call distribution
- Billing
- CRM
- Calendar management and synchronization
- Call disposition
- Call list management
- Call recording and monitoring
- Call scripts
- Call transfer
- Callback scheduling
- Caller ID
- Campaign management, scheduling and segmentation
- Third-party integrations
- Multicampaign
- Multichannel communication
- Secure data storage
- Secure access
- Security control
Conclusion
Nola is a email signature creation solution that allows companies to integrate the system with multiple third-party platforms, enabling push and pull of data between systems. Other features include communication management, analytics, SSL security, email campaigns, TCPA compliance review, automated reminders, and more.
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| Usability: 9 /10 | Speed: 9 /10 | Features: 9 /10 | Support: 9 /10 | Pricing: 7 /10 |
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