R2M2 Solutions Review

R2M2 Solutions is an integrated reservation management solution that helps resorts, campgrounds and spa companies manage operations, including customer reservations, exemptions, sales and more. Users can send newsletters, campaign brochures and notifications of abandoned carts from potential customers via email. Key features of the solution include barcode scanning, inventory management, label printing, interactive maps, collaboration tools, and electronic signature capture. It enables organizations to send automated booking confirmations to customers with details including payment IDs, opt-out links, cancellation terms and more. In addition, managers can create and print customized check-in forms, store contact information in a centralized database and process credit card payments. R2M2 Solutions enables companies to generate sales reports, providing visibility into operational processes.

R2M2 SOLUTIONS – TUTORIAL

R2M2 SOLUTIONS – FEATURES

• Members and loyalty platform: designed for customer retention these features allow you to create custom membership & loyalty programs to incentivize your guests to keep coming back. Affiliate Locations can share incentive programs and work to retain customers across multiple locations
• CRM (customer relationship management): CRM allows for newsletters, campaigns, opt-in forms & abandoned cart functions integrated to web & software. Build a drip campaign to retarget unopened emails and customize your campaigns based on a guests arrival date or departure date … or both
• Digital waivers: built to be signed in advance, at the time of check in or at the starting point of the activity, waivers will ease your mind of liability concerns and get you one step closer to Paperless & Contactless Processes for your business
• Status Center: created for off site reservation management to allow for guide scheduling, reservation check in/return, or housekeeping alerts, this tool is also ideal for spas to be able to send alerts to staff regarding their upcoming schedules for massages and other spa services
• Interactive map: a custom reservation map that allows online customers and your salesforce to easily check availability and begin a reservation right from the map
• App: the app is designed to enhance the membership & loyalty program and is able to be customized by your team updating content on the fly to drive other marketing efforts
• Store alert: informative pop up on your website to alert your customers of things like closings, holiday hours, specials etc
• Form builder: create custom forms to help drive the management of your business. Deliverable online or in person forms are able to be connected to an order or delivered stand alone. Create a custom redirect URL to forms giving you the ability to customize the content on the page
• Blacklist: this tool is incorporated into the software and allows you to blacklist a customer by blocking their email, phone number and/or IP address from being able to reserve online. Be alerted via Software when a customer is selected
• Checks: allow guests to check in, pay their balance, sign waivers, submit forms, and print boarding passes.