Broadly Review

Broadly is an online proofreading and review management tool that helps small businesses providing services improve their online reputation, increase reviews and attract new customers. The solution helps local businesses build their online presence and improve search rankings through SEO. The one-click technology allows customers to easily write feedback on Google, Facebook and business websites, as well as other major review platforms. Real-time feedback allows companies to get instant information, enabling them to follow up with customers about their experiences and address any issues immediately and privately. The multi-location dashboard allows franchisees to monitor, manage and respond to their online reviews across multiple locations from a single dashboard.

BROADLY – TUTORIAL

Let’s take a look at the dashboard of this review management software:

BROADLY – FEATURES

• Dashboard: get useful information across multiple locations on everything from key customer experience metrics to reputation management
• Campaigns: keep customers engaged by emailing a promotion or discount or sending a notice that they should receive service
• Payments: mobile payments offer your customers a convenient, contactless payment method
• Get more reviews and attract new customers: automatically request reviews to give customers the ability to promote your business with just one click
• Consolidate your reputation management: save time by monitoring and responding to reviews from Google, Facebook and other sites that matter most – all in one place
• Stand out in your area: consistent, recent reviews build trust with potential customers and get your business discovered online
• Web chat: turn website visitors into customers by responding instantly to their inquiries via the method they prefer most — text messages
• Inbox: communicate seamlessly with your contacts from one place and make sure nothing falls through the cracks
• Payments: contactless payments provide a quick, safe and convenient way for customers to pay by text.