Zenvia Conversion (formerly known as Sirena) is a marketing platform designed to help companies in the ecommerce, retail, automotive, education and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger and Instagram to connect with potential customers on a unified interface. The platform allows managers to create messaging buttons, enabling prospects to send queries using preferred channels. Supervisors can get detailed information about open, scheduled, closed and unassigned conversations via mobile apps on Android and iOS devices. Operators can also automate conversations via chatbots, send broadcast messages, and add custom labels on a centralized dashboard.
ZENVIA CONVERSION – TUTORIAL
ZENVIA CONVERSION – FEATURES
- Broadcast 100 messages (basic version) to 500 messages (pro version) per day
- Welcoming, qualifying and targeting chatbots
- Shared inbox
- Integration with various applications
- Real-time reports
- Mobile app available for Android and iOS
- Support via chat, phone and email
- Comprehensive API integration
- Customize closing reason labels
- Unlimited users
- Custom projects connected to multiple communication channels
Conclusion
Zenvia Conversion is a channel management software that offers automated assignment algorithms, allowing teams to filter and target incoming messages to relevant agents via distribution bots.
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| Usability: 9 /10 | Speed: 9 /10 | Features: 8 /10 | Support: 8 /10 | Pricing: 5 /10 |
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