Canny Review

Canny is a software tool for capturing, organizing, and analyzing product feedback in one place and prioritizing features and building a product roadmap. It is a dedicated tool for customer reviews that automates work management by halving time. It integrates seamlessly with design and communication tools such as Jira, GitHub, Zendesk, Salesforce, Slack, Zapier and others.
With Canny you can collect feedback publicly or privately in a dedicated bulletin board, pin important updates to the top of any post, and include additional information such as monthly spend, company type, or your custom fields.

CANNY – TUTORIAL

CANNY – FEATURES

• Identify Users: automatically tie feedback to your existing user accounts
• Board Privacy: choose different privacy options to limit access to your boards
• Vote on Behalf: track feedback manually by adding a customer to a post
• Internal Comments: discuss ideas privately with your team while keeping everything in context
• Pinned Comments: make sure important responses are seen at the top
• Customizations: feel at home with your logo, brand colors, and prompts
• Markdown: easily format posts and comments with rich text for readability
• User Segmentation: filter feedback to user groups you care about e.g. paying customers
• Tags & Categories: add deeper levels of organization to your posts
• Segment Voters: understand which user segments are voting on posts
• Sort by MRR Impact: keep track of the amount of revenue a feature impacts
• Prioritization: score and rank features so you’re building the most impactful things
• Roadmapping: create public or private roadmaps and keep everyone on the same page
• Status Updates: close the feedback loop with status updates sent via email
• Date Estimates: set expectations better with an estimation on when the feature will be available
• Widget: embed updates directly into your product to boost awareness and engagement
• Schedule Releases: coordinate updates to go out with other marketing efforts
• Labels: enable filtering down to specific areas in your product