Usersnap Review

Usersnap is a review management software that helps you collect more information about products with screenshots, micro-surveys, and other features. Invite users to share feedback and answer review requests, so you’ll always be up-to-date on everything that works and everything that doesn’t. In addition to improving your work and making changes where necessary, you will also double your audience engagement rates.
Usersnap allows you to customize the design and your brand, offers a free 15-day trial and a demo tailored to your company’s needs.

USERSNAP – TUTORIAL

USERSNAP – FEATURES

• Feedback button & menu: give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to lead customers to the right support and feedback option. Link your messenger chat, help page or other mediums for a streamlined process.
• Automate feedback assignment: visual user feedback, contextual screen captures, bug reports with video feedback
• Capture videos & screenshots: allow users to to draw and pin comments directly on their screens with the in-app widget. Technical context such as browser info, URL and javascript errors are automatically attached. Advanced screen rendering options for protected sites available.
• Surveys with flexible targeting: launch CSAT, NPS, polls and thumbs up/down surveys by user events, URL paths or time on page. Follow up with qualitative questions to gain insights on how you can create a memorable customer experience.
• Omnichannel experience: get more feedback, measure satisfaction and collect feature requests across channels and devices. Show your customers you care and build a memorable experience.
• Request upvote board: lt customers see and vote on their suggestions by publishing the feedback list. Keep customers in the know of your progress and growth. Use labels to sort and prioritize your roadmap.
• Add status to in-progress items: publish customer feedback list to share status and progress of your project
• Customer feedback tracking dashboard: analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.