Twilio Flex Review

Twilio Flex provides a flexible and scalable omnichannel contact center platform that allows companies to control customer interactions. The software gives companies the power to customize every aspect of the customer experience while meeting the specific needs of each company.
The program also includes features such as agent interfaces, communication channels, interaction routing, voice mail, call waiting, callbacks, outbound calls, cold transfer, warm transfer, voicemail detection, data callbacks, internal chat, and more.

TWILIO FLEX – TUTORIAL

TWILIO FLEX – FEATURES

• Connect customers with any customer-facing employee
• Choose the channels that remove friction for customers and encourage dialogue
• Personalize interactions with detailed customer profiles that pull in first-party data from any source
• Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
• Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required
• Retain your current PSTN voice operator and phone number to use.
• Augment your existing solutions with customized interactive voice response (IVR)
• View recommended answers to customer questions to save time
• TaskRouter assigns tasks automatically to workers, with escalation logic and fallback rules
• Get accurate insights into customer conversations, monitor KPIs, and configure custom dashboards
• Make it easy to engage customers via texting, WhatsApp, voice, Facebook Messenger, WebChat and more.