Kustomer Review

Kustomer is a modern customer service solution, focused on providing fast, personalized customer service by getting agents all the information they need in a single dashboard. Because the platform is developed around conversations, not tickets, everything you need (customer data, order history, past conversations) is available in a single timeline view. It unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collisions and customer frustration.
Kustomer‘s powerful intelligent automation features eliminate tedious manual tasks, saving you time and money. In addition, supervisors can use the application to monitor agent status, available capacity, and assigned queues in real time.

KUSTOMER – TUTORIAL

KUSTOMER – FEATURES

• Chat: provide instant answers with CRM-powered chatbots and quick access to FAQs within the chat widget. Maximize engagement with push notifications and proactive messaging, and easily deploy customized experiences across multiple brands, no development required.
• Social messaging: engage with customers across social channels in a single, threaded timeline view – no more switching between tabs. It integrates directly with Instagram, Facebook, Twitter, and Whatsapp, so you can instantly respond to public comments and direct messages.
• Email and forms: effortlessly scale support with knowledge base deflection across chat, email, and form. Eliminate manual triage by deploying self-learning AI models that automatically tag and route conversations, and free up agent time with conversation shortcuts and built-in spam protection.
• Voice and SMS: drive faster resolution by managing calls, SMS, and MMS directly within the Kustomer platform, and by leveraging CRM data to prioritize and route high-priority calls and text messages to appropriate agents.
• Timeline View: view every customer interaction – from orders, reviews, appointments and more — in a threaded, chronological view. The Timeline captures every customer action so you have the context you need to deliver exceptional customer experiences.
• Agent Productivity: empower agents to get more done with auto-translation for 70+ languages and quick access to canned responses, suggested actions, dynamic text and tags. Prevent cherry picking by assigning agents to pre-defined search views.
• Artificial Intelligence: reduce time to resolution by using natural language processing to detect customer intent and suggest the best shortcuts in an agents’ moment of need. Automate time-consuming tasks by using historical data to classify and route conversations.
• Visual theme generator: customize the appearance of your knowledge base without writing code by using customizable ready-to-use themes and a visual editor.
• Multi-brand support: create help centers to cater to different audience segments, regions or brands and localize content in over 76 languages.
• Code-free configuration: create and deploy sophisticated chatbot workflows with a simple, easy-to-use visual interface.