Freshchat Review

Freshchat is the modern messaging solution that provides simple customer service for the digital customer by combining artificial and human intelligence across messaging channels. Intelligent conversations available on first- and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
Deploy AI-based chatbots on the front lines to guide customers to resolve their questions, from informational to transactional. Reduce support delivery costs by switching to messaging and expand customer service without linearly scaling team size. Highly resilient architecture built on AWS and certified with industry compliance.

FRESHCHAT – TUTORIAL

FRESHCHAT – FEATURES

• Messaging channels: engage your customers on channels that they love — Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat and LINE.
• Chatbots: context-driven bots that provide instant and precise answers 24*7.
• Pathways: send targeted messages and proactively reach out to your customers
• Multilingual Support: choose from 33+ languages to customize your messenger in the language of your choice.
• SDK: with the SDK, embed live-chat support and also enable self-service through bots into your mobile apps for your customers.
• Integrations: connect all your favorite tools to get all context in one place.
• Team Inbox: use one single Inbox to access customer intel, 3rd party apps to quickly resolve incoming conversations
• Canned Response: respond faster with pre-defined replies for common questions.
• Bulk action: perform actions for multiple conversations and team members at once — like resolve, add, edit, delete etc.
• Live Translate: reply to your customers in their language in real-time using live translate.
• Visitor Intel: get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.
• IntelliAssign: auto-assign conversations to members in a group based on their skill levels and load.
• Assignment rules: create advance rules with user properties, topics, time of the day, message text, and map team members or groups to it.
• Roles and permission: assign roles to team members and customize permissions based on their roles.
• Real-time Dashboard: get a visual summary of your team’s performance in real-time.
• Team member report: learn how team members fare with response and resolution rates, CSAT ratings, and chat volume.
• Performance reports: track productivity metrics, conversation trends, and more. Download the report for later access.
• Custom Reports: integrate the solution with your BI tool to derive business-centric metrics that make sense to you.