JustCall is a powerful artificial intelligence-based customer communication platform that enables instant connections via voice, SMS and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating with more than 100 CRM and essential business tools.
Chosen by more than 6,000 global companies, JustCall provides customer-facing teams with detailed artificial intelligence information in real time. Its robust features include inbound/outbound call management, sms/mms messaging, versatile sales dialers, sms workflows, real-time monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers in over 70 countries.
JUSTCALL – TUTORIAL
JUSTCALL – FEATURES
- Call center: reach customers with seamless outbound calling capabilities
- Business phone system: build seamless voice and SMS workflows on a single platform
- Multi-level IVR: guide your customers to the right solution with interactive options
- Sales dialer: maximize sales outreach with dialing automation
- Call recording: automatically record calls & improve customer interactions
- Call monitoring: improve call outcomes and analyse conversations in real-time
- Call forwarding: redirect inbound calls better for un-interrupted customer experience
- Advanced analytics: monitor real-time performance of agents with meaningful metrics
- SMS & MMS inbox: send & receive texts and multimedia messages
- SMS campaigns: send promotions, reminders, & updates
- SMS bots: send automated answers, follow-ups, & responses
- SMS workflows: build dynamic workflows for seamless business messaging
- Conversation intelligence: achieve peak agent productivity and drive customer delight
- Agent analytics: get a 360 degree view of agent performance
- AI coaching: ramp up and train agents rapidly with personalized coaching plans
- Automatic call scoring: evaluate performance instantly and save hours on manual assessment
- Call transcription: ditch manual note taking with AI-based summary & transcriptions
- Moment analysis: highlight and revisit key moments from calls.
Conclusion
With JustCall, messaging software, simplify communication, improve productivity and enhance interactions with your customers.
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| Usability: 8.5 /10 | Speed: 5 /10 | Features: 7.5 /10 | Support: 8 /10 | Pricing: 7.5 /10 |
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