Help Scout Review

Help Scout is a dedicated customer service platform designed to enable growing teams to deliver world-class customer service. When you sign up, you have access to an entire suite of tools, including shared inbox, knowledge base, and live chat software, all developed to help you create the best possible customer experience. The shared inbox includes features such as private notes and mentions to enhance team collaboration, as well as impact detection to avoid duplicate work by showing when an agent is actively working on a specific conversation.
Help Scout‘s knowledge base generator, Docs, makes self-service content creation quick and easy. Built-in search and organizational features help customers quickly find the answers they need, while specific reports show which content works best and areas where you have room for improvement.

HELP SCOUT – TUTORIAL

HELP SCOUT – FEATURES

• Happy spaces, happy faces: consolidate all those customer conversations into a product your team can grasp in minutes. One team. One inbox. One platform you’ll actually want to use.
• Even more helpful help: give customers answers any way they want them, exactly when they need them–email, social, live chat or in-app. Or let them help themselves with a help center.
• AI features that support: knock out first drafts, summarize threads, and improve your responses with help from supportive AI features.
• Workflows that just flow: automations make it easy to tackle everything from the simple to the complex. Set it so you don’t forget it.
• Tools for every team: from the small and scrappy to the big and bustling, the tools helps teams stay on track, so nothing slips.
• Powerful data to personalize: see all the context, data, and previous convos you need to send a custom-tailored response.
• Reports: detailed reports of assistance progress.
• Integrations: 50+ integrations keep your business in sync. And with API and SDKs, you can customize things IRL.
• Stay on top of it: when you automatically sort, label, and assign emails, you’ll never have to worry about responding twice and you can make sure you never lose an email.
• Sync up behind the screens: put your heads together before hitting send. Easily figure out the best way to respond with internal notes and mentions that keep everyone in the loop.
• Put your best foot forward: with saved replies, your most common answers will always be available (and consistent). Send the right reply, every time without having to copy and paste.
• Feed your need for speed: make everything faster with workflows and automations that help you handle tedious tasks. With busy work off your plate, you can take on the big stuff.
• Add a face to the name: a shared inbox gives you all the details. You’ll have access to profiles, history, and even app activity, so you can be the team that always knows their name.
• Run the numbers: get comprehensive reports right out of the box. You can finally measure everything from team performance to response times without starting from scratch.
• Stay up to date: when you order, label, and assign emails automatically, you never have to worry about replying twice and can make sure you never miss an email.
• Synchronize behind screens: put your heads together before you hit Send.Easily figure out the best way to respond with internal notes and mentions that keep everyone updated.
• Do your best: with saved responses, the most common answers will always be available (and consistent). Submit the right answer, every time without having to copy and paste.
• Feed your need for speed: make everything faster with workflows and automations that help you handle tedious tasks. With busy work off the plate, you can tackle the big stuff.
• Add a face to the name: a shared inbox gives you all the details.You’ll have access to profiles, history and even app activity, so you can be the team that always knows their name.
• Run the numbers: get comprehensive reports immediately. You can finally measure everything from team performance to response times, without starting from scratch.