Smartsupp Review

Smartsupp helps businesses deliver a personalized online shopping experience that boosts sales by combining live chat, chatbots and video recordings, allowing you to truly connect with your customers and better identify their needs. As one of the world’s most popular ecommerce solutions, with more than 50,000 active online stores and websites, the software’s mission is to help businesses turn their website visitors into satisfied, repeat customers.
Start a personal conversation with your customers and keep all communications in one place. Get closer to your customers with the app for iOS and Android phones and answer questions even when you are in the warehouse or on the road.

SMARTSUPP – TUTORIAL

SMARTSUPP – FEATURES

• Chat Support: the chatbox is where the magic happens–get in touch with your visitors directly, offer rapid responses, multitask your visitor conversations, and deliver premium support while improving conversion rates.
• Website and Facebook Integration: increase your online sales through human and chatbot conversation seamlessly via your website and Facebook Messenger to facilitate interaction with customers and visitors.
• Contact Form: collect reliable leads by storing email addresses and contact details of visitors who are interested in buying your products–never miss a chat, stay in touch, and communicate with ease.
• The Live Chat mobile app: stay in touch with visitors on the desktop or on-the-go and never miss a good sales opportunity–your live chat will be handy and accessible to you at the palm of your hand with Smartsupp’s mobile app.
• Data Gathering and Conversation History: access basic and advanced visitor details via the visitor info panel and Smartsupp’s API documentation. Delve into conversation history to offer better assistance and improve overall user experience.
• Visitor List: be in the know of all the visitors on your website, how many times they’ve visited, what source they came from, and more. You can even contact visitors directly to further engage them and offer help.
• Video Recordings: see your website’s blind spots with visitor session recordings that are paired with their corresponding live chat message. Optimize visitor experience by actually seeing where your site may need updates.
• Team Performance Statistics: monitor and continuously improve your customer service. Set goals for your agents, monitor conversion rates with Google Analytics, and score your team’s overall performance.
• Conversation Tagging: categorize and organize chats to track all customer communication–see what topics are recurring most to improve customer care and continue to find new ways to offer the items your visitors seek most.