Commusoft Review

Commusoft is a management platform that strengthens your team by offering daily subcontractor licenses, advanced service contracts, PPM and good SLA capability. The customized self-service portal gives customers real-time access to quotes, invoices and job reports, reducing administrative tasks. Customized billing and integrated payment solutions accelerate your cash flow.
Commusoft allows users to store and manage customer contacts, including details of their assets such as make, model, serial number and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever action is needed.

COMMUSOFT – TUTORIAL

COMMUSOFT – FEATURES

• Work orders: manage work orders from booking to completion.
• Job scheduling: schedule appointments with drag-and-drop selection and intelligent route optimization.
• Online booking: allow clients to book jobs and services online and send them to your team.
• Manage resources: keep a record of all resources in a property, including type, model and history.
• Service contracts: organize service contracts, PPMs and SLAs to stay organized and compliant.
• Mobile app: iOS and Android app puts job management in the hands of your technicians.
• Vehicle tracking: see where your vehicles are going and where they’ve been, all in real time.
• Custom forms: generate branded certificates and custom forms for a variety of uses.
• Time sheets: allow technicians to log in and out to record accurate timesheets.
• Customer database: organize customer records in a single database for a 360-degree view.
• Service reminders: automatically send service reminders to increase recurring revenue.
• Alerts and notifications: keep customers updated with automated alerts and notifications.
• Technician tracking portal: allow customers to track the location of technicians on their way to a job.
• Customer portal: offer customers 24/7 access to appointments, invoices and forms.
• VOIP system (Beta): connect your current VoIP phone system to provide better customer service.
• Component management: record every component used by your team with key details such as photos and prices.
• Suppliers and purchase orders: create a database of suppliers, create purchase orders and track payments.
• Inventory: a multi-location system provides you with the status and quantity of your inventory.
• Invoicing: professional invoices can be generated by technicians, the office or automatically.
• Payments: easily collect payments online, in the field and from the office.
• Reports and dashboards: track business data and metrics to help your business grow.
• Labor costs: assign accurate pricing by tracking per-job costs for labor, travel and parts.