Userbot Review

Userbot is a conversational artificial intelligence (AI) platform that provides companies with a chatbot to manage and automate customer service processes. Supervisors can use the dashboard to track user activities, control flows, forward customer queries to agents, and configure role-based permissions for team members. It allows organizations to leverage AI technology to simplify internal or external communication by responding to support tickets raised by employees, suppliers or customers.
The customizable chatbot monitors incoming interactions and automatically directs complex queries to relevant operators or supervisors. Marketers can collect visitor information to generate leads and manage multiple customer interactions on a unified platform. The software also enables companies to automatically resolve recurring problems, provide required support to staff members, and manage agent workload by assigning conversations to other available operators.

USERBOT – TUTORIAL

USERBOT – FEATURES

• Machine learning: improves your customer knowledge with Natural Language Processing and Deep Learning.
• Data analysis: the combination of AI and Data Science allows you to analyze and deeply understand all data, helping you always make the best decisions.
• No code: the platform offers an intuitive and easy-to-use User Experience with a Drag & Drop builder.
• Customer support: instantly connect with your users and turn them into loyal customers. Automate conversations and decide when your agents should intervene. Available 24/7.
• Simultaneous conversations: manage thousands of conversations at once, without waiting times, without errors, and at any time of the day.
• Multilingual: communicate naturally with your audience in all the languages supported by AI.
• Internal help desk: simplify internal communications by allowing AI to quickly respond to your collaborators’ support tickets.
• Virtual personal assistant: guide your customers on their preferred channel throughout their Customer Journey, making their experiences personalized and engaging.
• Phygital experience: discover new ways to innovate your communication. Manage conversations across all digital and physical channels: website, mobile, tablet, phone, and kiosks.
• Zero waiting times: eliminate waiting times and achieve first-call resolution to improve customer experience. Give your agents time to solve complex issues.
• Call analysis: understand your clientele through the transcription analysis of all calls. Analyze your contact center’s performance with customized reports.
• Brand consistency: reduce customer stress by providing the same level of experience and accuracy during every call. Voice assistants are always polite, helpful, and precise.
• Transport and logistics: logistics operators process millions of repetitive customer transactions, which can be easily automated with intelligent voice assistants.
• Outbound campaign: enhance your outbound contact center to reach more customers without additional costs, thanks to planning and automation features.