Korra Review

Korra is a cutting-edge knowledge discovery platform, powered by artificial intelligence, that revolutionizes customer support and self-service experiences. The platform is the first of its kind to provide a direct answer semantic search engine capable of understanding users’ natural language queries.
Using advanced NLP and neural vector search algorithms, Korra’s engine interprets user requests and retrieves the most relevant answers in various formats, including videos, PDFs, and other content. With its intuitive and personalized knowledge discovery experience, Korra enables users to quickly find the answers they need without having to open a support ticket. This not only saves businesses time and resources but also provides a better experience for customers who want to resolve their issues quickly and efficiently.
By analyzing user engagement data, Korra offers valuable insights into how customers interact with content and where friction points may exist. This allows content managers to refine their support, sales, and marketing materials, ultimately enhancing the overall customer experience.

KORRA – TUTORIAL

KORRA – FEATURES

• Access support through AI chat from any page on your website.
• Traditional knowledge base search feature with a dedicated support URL.
• Fully customizable support experience for seamless integration.
• Supports all file types, including text, video, web, and more.
• Fully automated content structuring analysis for effortless publication of support articles and topics.
• Understands customer questions through a powerful NLP semantic engine.
• Trained on your content and continually improved based on user interactions.
• Provide your customers with what they want using an AI-driven tool that helps them find real answers to real questions without intermediaries.
• Easily scale your customer support operations to match business growth and fluctuating support demands.
• Real-time AI chatbot support and content highlighting features help customers find answers faster, resulting in fewer open support tickets.
• Gain valuable insights into customer behavior, common questions, knowledge gaps, and content effectiveness to make informed business decisions.
• Offer customers instant access to user manuals, troubleshooting guides, and maintenance tips, fostering a smoother product experience and increased customer satisfaction.