Asana Review

Asana is an AI-powered automated help desk assistant that provides organizations with a self-service platform for ticketing and knowledge management in a tightly integrated package. The platform offers support teams a single location to handle employee requests, utilizing a friendly chatbot to automatically respond to questions via Slack, web, email, and SMS. It helps streamline and simplify ticketing processes by using AI to find the correct and relevant answers for employees, giving support teams uninterrupted time to work on projects and get things done. When a question is asked, Asana will either respond immediately or forward the request to the appropriate department. The knowledge base automatically tracks all types of helpful information, and employees can add items as their questions are answered.

ASANA – TUTORIAL

ASANA – FEATURES

  • Projects: organize tasks and tackle work together in a shared hub.
  • Project Views: view your work as a list, calendar, timeline, Gantt chart, or Kanban board.
  • Tasks: break down work into sections with clear assignees and due dates.
  • Custom Fields: add labels to tasks to sort, filter, and automatically generate work reports.
  • Status Updates: create project updates in minutes with time-saving automations.
  • Inbox: automatically receive updates on important work and filter out the rest.
  • My Tasks: see all your tasks in one place to prioritize what still needs to be done.
  • Desktop & Mobile Apps: use the solution at home or in the office without missing anything.
  • Time Tracking: measure how much time you spend on work to better forecast your needs.
  • Goals: connect every team’s work to company-wide objectives.
  • Reporting Dashboard: view your team’s work status with real-time charts and insights.
  • Portfolio: your command center for monitoring connected projects and collaborating across teams.

Conclusion

Asana, powered by AI, allows support team members to view all assigned requests in the inbox and receive notifications about new requests via email.

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ACCU-RATE:
Usability: 7.5 /10 Speed: 9 /10 Features: 8 /10 Support: 8.5 /10 Pricing: 8.5 /10

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