Inxide Review

Inxide is the conversational artificial intelligence platform developed by Increso that integrates generative artificial intelligence, omnichannel, workflow and automation technologies to deliver engaging and self-service interactions to customers, enhance Customer Specialist operations and reduce related costs.
The platform is cloud-based technology with a PaaS microservices architecture. It is an ISO 27001 certified platform based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any customer application via APIs or pre-defined and customized widgets.
The Generative AI module enables companies to configure and monitor virtual service agents that can autonomously handle customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI and Anthropic, companies can choose the one best suited to their needs.

INXIDE – FEATURES

• All the power of omnichannel at your fingertips: enables companies to interact with their customers through contact channels such as voice, chat, email, SMS, and social media, all within a single operational dashboard. This ensures not only increased productivity but also significant reductions in operational costs.
• Workflows and Generative AI to innovate the Customer Journey: designed to manage complex Customer Journeys, allowing for the precise configuration of operational phases, roles, and profiles. Every interaction with the end customer is meticulously tracked, offering a highly personalized experience. This flexibility provides advanced levels of automation for repetitive tasks and seamless management of business processes. With the integration of five generative AI engines, including Azure, OpenAI, and Anthropic, every company can achieve the solution best suited to its needs.
• Secure and flexible cloud technology: a fully cloud-based platform built on a PaaS (Platform-as-a-Service) architecture, ISO 27001 certified, and integrated with the highest standards of cybersecurity. Its structure is based on a microservices architecture, facilitating integration with clients’ legacy systems and ensuring scalability.
• Gradual and scalable adoption: offers a modular and scalable adoption approach. Companies can start by activating only some of the platform’s features and then gradually and customarily integrate them based on their needs. The initial configuration is quick and simple, taking between one to three weeks.
• The future between innovation and internationalization: the development roadmap includes the addition of new features and the integration of cutting-edge technologies already tested by the Innovation Hub. This will enhance the ability to offer increasingly advanced and integrated solutions to optimize customer management.
• The best platform to improve CX: with its ability to integrate generative artificial intelligence, omnichannel interfaces, and complex workflows, it is a strategic choice for companies across all industries aiming to evolve their Customer Journey and provide excellent customer service.