VoiceFriend Review

VoiceFriend is a communication platform for organizations that care for elders. Thousands of users rely on this platform to improve resident well-being, maximize caregiver peace of mind, and optimize relationships with family members and support staff. Create and send messages to residents, families, caregivers and staff using the method and language they prefer: phone, text, email, secure on-demand connection or Alexa-enabled devices. Organize communications using Voicefriend’s calendar, which shows messages by day, week or month. Audience segments are color-coded, so it’s easy to see which messages are scheduled for which audience segments. You also conduct daily, automated security checks to ensure resident safety. Remind patients and family members of medical and transportation appointments. View reports that provide data on messages sent, delivery metrics and engagement.

VOICEFRIEND – TUTORIAL

The following video demonstrates the main features of this assisted living software:

VOICEFRIEND – FEATURES

• Create a communication schedule: organize your messages using the communication platform calendar, which displays messages by day, week, or month. Audiences are color coded, so it’s easy to see which messages are scheduled for which audiences
• Send messages via text, email, phone: create and send messages to residents, families, and staff using the method they prefer—phone, text, email, secure on-demand dial-in, or Alexa-enabled devices. Messages can be translated in 18 languages. It makes it easy for you to get the right information to the right people at the right time
• Conduct safety checks: conduct daily, automated safety checks with the communication platform to ensure your residents are thriving. Customize the questions you want to ask, and VoiceFriend automatically calls residents. Answers are saved, which allows you to quickly identify residents at risk
• Automate emergency communications: share critical information with residents, families and staff quickly and easily. It maintains a repository of messages for easy reporting
• Send appointment reminders: remind residents and family members of medical and transportation appointments
• Survey residents and families: creates surveys to collect data on everything from satisfaction to wellness. The software compiles the data for you so you can gain valuable information
• Acknowledge birthdays and anniversaries: acknowledge important events in your residents’ lives like birthdays and anniversaries. Write the messages once and they are sent automatically
• Integrate with other technologies: integrate the communication platform with existing systems including EHRs, payroll systems, and property management technologies to automate data integrity. You can even integrate it with Accushield, which means residents are notified about visitors via automated phone calls
• Review data and reporting: view reports in the communication platform that provide data on the messages you sent, deliverability metrics, and engagement.