R.O. Writer Review

R.O. Writer is an auto shop management solution that is suitable for small and medium-sized businesses. It is compatible with major operating systems and provides tools to manage time tracking, service writing, accounting and inventory. Users can write estimates, schedule work orders and accept payments from customers through a single interface.
R.O. Writer includes an employee clock to track technicians’ time and calculate their efficiency. It can also schedule technician appointments and send appointment reminders via email. A Smart eCat tool integrates with parts suppliers and allows stores to make purchases. Users can search for parts and order them online. It allows service resellers to connect multiple stores through a single solution and search for invoices by region or store.

R.O. WRITER – TUTORIAL

R.O. WRITER – FEATURES

• Integrated parts supplier catalogs, flat rate guides, and repair guides.
• Locate parts from multiple suppliers at one time.
• Automatically ensure your profit margins.
• Functions for oil change and flush jobs.
• Tire quote with integrated connections to many popular tire distributors.
• Appointment scheduling.
• Retrieve VIN numbers by only entering the license plate numbers.
• Margin warning indicators on low margin parts and labor.
• Start new repair orders from any device.
• Scan and decode VINs.
• Perform customized digital vehicle inspections with pictures, videos, and text sent directly to your customer.
• Communicate with managers, service writers, and technicians.
• Manage repair order workflow via a drag and drop interface.
• Stay in touch with your customers using text and email, reducing the time it takes you to call and follow up with customers.
• Reports can be run for any date range, profit center, or service writer. You can also drill down for detailed analysis.
• Easily see which jobs are a work in progress and which are complete.
• Ensure techs complete a digital checklist, so no items are missed.
• Customer account reports keep track of your open accounts, so you can send statements to your customers. Interest charges can be automatically applied to past due accounts.
• Share inspection findings with clients via print, email, or text.
• Add personalized notes for each repair order.