Qualtrics CustomerXM Review

Qualtrics CustomerXM is a customer experience management platform designed to collect their feedback. It uses its own predictive intelligence engine called iQ to automatically extract insights and predict the key factors of your company’s customer experience. The platform allows you to collect data through surveys. It also has the NPS (Net Promoter Score) function which is the customer experience metric in which respondents give you an evaluation based on specific factors. It also makes it possible to detect in a timely manner the reactions and expectations of users. Key features include advanced search, analytics, and a centralized platform with a view of all your channels. Its custom dashboard is intuitive and provides an overview of crucial metrics. It also has ticketing, a structured schedule, technology-supported workflows, and automation of respondent management.

QUALTRICS CUSTOMERXM – TUTORIAL

Let’s see together the short video on this brand management software:

QUALTRICS CUSTOMERXM – FEATURES

• Take action that make an impact: go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organization
  Hear every single customer: meet your customers where they are and capture real-time feedback in the moments that matter. With 27 channels and 128 data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling
• Know exactly how to retain customers: uncover trends, patterns and key drivers of customer loyalty with iQ, our predictive intelligence engine. Access prescriptive insights, instantly – so you can focus on the areas that will maximize impact
• Deliver recommended actions to the people in the best position to respond: the solution automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty. Drag-and-drop integrations automatically trigger actions in your CRM, ticketing systems, messaging apps and more, to create a single System of Action that puts the customer at the heart of the organization.