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Recording the calls that are made between customer and employee can often help the company to have more information about the user’s preferences so that it can improve and customize the customer base and also collect user feedback and opinions.
In this guide we have included the best programs to record calls, analyzing their pros and cons, value for money and the features they offer.1 CallHippo
CallHippo is a cloud-based VoIP phone system available as both a web app and mobile application. The solution enables sales, marketing and support teams to make and receive global calls. The program allows companies to purchase virtual phone numbers from over 50 countries, add users on the same number and make calls to receivers around the world.
2 Acefone
Acefone is a VoIP solution to manage customers' missed calls, define ringing strategies for different phone numbers and monitor user IDs. Key features of the platform include call blocking, conferencing, screening and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include music on hold (MOH) functionality to engage customers through a customized phone system.
3 PhoneBurner
PhoneBurner is a call recording platform that automates repetitive workflows and helps sales reps have 3-4 times more live conversations. More talk time, less tasks and more opportunities to close deals. The software is cloud-based and the installation is free.
4 3CX
3CX is a cloud-hosted communications solution suitable for businesses of any size that want all the functionality of an advanced contact center. It offers users web conferencing, CRM integration, live chat, instant messaging and native mobile apps. An integrated multi-view switchboard allows users to manage incoming calls, display the availability of all of their colleagues, and drag and drop calls for transfer.
5 Aircall
Aircall is the cloud-based phone system of choice for modern brands. With seamless integration with popular CRM and Helpdesk tools, it helps sales and support teams communicate clearly and efficiently. Administrators can instantly add numbers from over 100 countries, scale their teams seasonally, and gain insight through real-time analytics.
6 Avoxi
Avoxi is a comprehensive cloud-based contact center and voice solution that helps businesses streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically forward incoming calls to specific agents. It also allows professionals to customize greeting messages and receive transcripts of recorded voice messages via email.Avoxi is a comprehensive cloud-based contact center and voice solution that helps businesses streamline customer service processes and set up virtual numbers. With its interactive voice response (IVR) module, managers can configure the user interface and automatically forward incoming calls to specific agents.
7 Myphoner
Myphoner allows sales teams to easily manage their prospects with an easy-to-use CRM. Whether you're making cold or hot calls, booking meetings, or inside sales, it's all about follow-up.
8 ChaseData CCaaS
ChaseData CCaaS provides capabilities to cloud-based call centers with integrated customer service and support. It is designed for outbound, inbound and mixed call center teams. Dialing capabilities include automatic, predictive, preview and progressive dialing.
9 Call Center Studio
Call Center Studio è una soluzione di contact center di nuova generazione nata nel cloud che aiuta le aziende a creare le migliori esperienze sia per i propri clienti che per gli agenti, garantendo nel contempo l'efficienza in tutte le operazioni. L'infrastruttura serverless offre la massima scalabilità, rendendola la soluzione più adatta per gli ambiCall Center Studio is a next-generation contact center solution built in the cloud that helps companies create the best experiences for both their customers and agents, while ensuring efficiency across all operations. The serverless infrastructure offers maximum scalability, making it the most suitable solution for remote work environments.
10 Refract
Refract is a useful program for analyzing calls, demos, and meetings to improve agent performance, increase revenue and success results, and provide a strategic business intelligence solution based in conversations. Designed primarily for sales teams to conduct training and provide coaching to staff.
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