3CX Review

3CX is a cloud-hosted communications solution suitable for businesses of any size that want all the functionality of an advanced contact center. It offers users web conferencing, CRM integration, live chat, instant messaging and native mobile apps. An integrated multi-view switchboard allows users to manage incoming calls, display the availability of all of their colleagues, and drag and drop calls for transfer. With CRM integration, users can initiate calls with a single click from within their software and customer information is displayed as pop-ups on incoming calls. Caller ID is used to identify customers and automatically record the call in their record, without the need for manual recording. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery consumption.

3CX – TUTORIAL

Look at how easy it is to make and receive calls with this call recording program:

3CX – FEATURES

• Share your screen for presentations and online classrooms
• Bring information to life with an on-screen whiteboard
• Interactive meetings with document sharing, chat and surveys
• Problem-solving with remote screen control
• Switch to video during a call with a single click
• High-quality, real-time video provided by WebRTC
• Recommend customers in real time while they are on your website
• Create contacts in your CRM from new visitors
• Customize greeting based on business hours
• Evaluate agent performance with feedback and chat reports
• Turn chat into a voice or video call with one click
• Solve support issues faster
• Available for WP, Drupal, Joomla, Wix and Weebly
• Includes Facebook and SMS integration
• Identify existing customers and view their record
• Automatically assigns messages to a group
• The interface allows you to manage group chats by queue
• Tickets can be assigned to the first available user.