Acefone Review

Acefone is a VoIP solution to manage customers’ missed calls, define ringing strategies for different phone numbers and monitor user IDs. Key features of the platform include call blocking, conferencing, screening and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include music on hold (MOH) functionality to engage customers through a customized phone system. Acefone allows administrators to receive alerts on incoming calls and send voice notes to capture messages. It also allows managers to configure role-based permissions among team members and gain visibility into processes through call analytics.

ACEFONE – TUTORIAL

Here’s how to integrate this call recording software with Zoho:

ACEFONE – FEATURES

• Call Alerts: start off on the right foot and make sure all calls are answered professionally by having alerts before an incoming call is connected
• Call Screening: you have control with call screening, choose to take the call ,route it else-where or send to voicemail to take a message
• Toll free number: create a freephone number to break down any barriers between you and your customers, plus boost your brand with a professional 0800 number
• Control Your Caller ID: choose how your number appears on the receiving end by setting a number or name on your outgoing calls, or choose to block your number from appearing
• Do Not Disturb: reroute all calls to voicemail when you are too busy to answer, meaning you can work without distraction but still capture all enquiries
• Main company number: create one, main company number to use on advertising which ensures customers can remember how to contact you
• Music on hold: keep customers engaged while they wait with pleasant hold music – you can use this to build your business’ brand by uploading your own recordings
• Local number: create a local number so your business brand is boosted within the local areas you want it to be, this can also help build a customer’s trust in you as a local brand
• Manage your phone system online: you’ll have access to all the options to personalise your phone system with the easy to use online portal
• Virtual receptionist: show your business’ professionalism by adding a virtual receptionist to your phone system to ensure you never miss a lead.
• Voicemail to email: get instant notifications of voicemails to your email address, with an audio file so you can listen anywhere.