CallHippo Review

CallHippo is a cloud-based VoIP phone system available as both a web app and mobile application. The solution enables sales, marketing and support teams to make and receive global calls. The program allows companies to purchase virtual phone numbers from over 50 countries, add users on the same number and make calls to receivers around the world. CallHippo’s real-time call analytics tool provides details on calls, quality and duration, while call recording automatically records conversations during a campaign, which managers can listen to from their dashboard. Businesses can display the time zones on their dialer before making the call so there is no confusion about the current time during international calls, define the working time for the number and even set the availability status of users. The voice mail and hold music features allow companies to greet users with a recorded message or custom music during non-business hours or when they are put on hold.

CALLHIPPO – TUTORIAL

Let’s see how to configure this call recording software:

CALLHIPPO – FEATURES

• Power Dialer: deliver your daily calling commitments like a pro with CallHippo’s super-efficient power dialer function that automatically dials from an uploaded list of numbers for each campaign, thereby improving productivity and saving time
• Smart Switch: improve call connectivity with the ability to choose between multiple telephony providers before placing a call. Say goodbye to all your call connectivity issues and empower agents by giving them the flexibility to choose the best provider according to their needs
• Global Connect: improve your chances of success by knowing the best time to call your global customers. Know the exact timezone, country, date, time, and validity of the numbers you dial through global connect. Find out the right local time and customize your approach before every call for a better impact
• Smart Call Forwarding: get your calls forwarded to your phone number after office hours or jump it through a series of phones, all without your callers knowing
• Call Transfer: redirect connected calls from your phone number to a team member as per your needs and convenience. Improve customer satisfaction and save organizational time by transferring their calls to the right person in the department
• Call Conference: get more done through the power of collaboration. Join calls instantly and provide better resolutions through call conferencing
• Call Queuing: handle peak hours like a pro with the call queuing feature that lets you keep customers engaged with personalized messages. No more hiring of additional agents is required to handle heavy call flows. Calls are queued one after the other, and customers are kept informed of any delays
• Call Barging: enhance agent’s performance, customer satisfaction, and call quality simultaneously using the call barging feature. Listen to agent calls live, guide them, intervene, and offer better resolutions to your customers from anywhere
• Call Recording: improve your team’s performance by listening to previous call records and analyzing them. Record every call on each of your numbers to better monitor your performance as a team
• Voice Mail: greet your callers with personalized voicemail messages and leave a lasting impression about your brand
• Call Analytics: track your phone support’s performance and gain key insights on where improvements are required. Identify your team’s strengths and weaknesses, measure the percentage of missed calls and call load.