CallTrackingMetrics Review

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers functionality to help companies monitor the customer journey, manage calls, track conversions and drill down into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution and helps companies across a wide range of industries deliver a personalized customer experience. CallTrackingMetrics features include call control, call automation, analytics, communications management, phone number tracking, custom forms, chat, text messaging and more. Calls and other leads can be routed to specific agents based on data such as customer history, demographics, online activity and more.

CALLTRACKINGMETRICS – TUTORIAL

Here is a tutorial explaining the features of this call recording software:

CALLTRACKINGMETRICS – FEATURES

• Associate website visitors with form entries and instantly connect your prospects with agents
• Integrate text messaging into your advertising efforts for faster, more effective communication with customers
• Deliver instant, real-time service to capture more business and support customers in their moment of need
• Attribute offline conversions, such as phone calls and texts, to specific Google Ads campaigns
• Get a complete picture of attribution, down to the exact keyword searched for
• Use call scoring to improve quality and refine lead channeling reports
• Define the conversions that are most valuable to you and automatically send them to Google Ads
• Get a complete and detailed history of a lead’s contact interactions with your team
• Build your ideal customer profile
• Optimize your sales and customer service processes
• Maximize your resources to focus on quality conversations
• Identify trends and customer sentiment in real time
• Answer calls, messages and chats directly from your mobile device
• Receive push notifications for incoming live chats
• Take notes or read the conversation during a live call
• View caller data, down to call origin and keyword
• Add notes and tags to conversations
• Review recorded calls to improve performance and follow-up