Dialpad Review

Dialpad is an artificial intelligence-based cloud communications platform and business phone system that provides organizations with the latest VoIP telephony technology to keep teams connected and productive. The platform includes three integrated products: Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video and meetings into a single platform that can be accessed from any internet-enabled device. It hosts the latest cloud telephony technology including WebRTC and the Opus codec to deliver an unrivaled level of VoIP call clarity. The Dialpad platform includes modern business features such as simultaneous ringing, real-time call transfer and powerful analytics in addition to a range of standard business features.

DIALPAD – TUTORIAL

Let’s take a look at this call recording software:

DIALPAD – FEATURES

• Call Summaries: Dialpad instantly transcribes calls, action items, snippets, and notes. Then sends it right to your inbox
• Custom IVR: sort incoming calls based on custom call routing rules so you can quickly track and manage conversations
• Global scale: bring teams together on a single platform and manage offices from anywhere
• Department lines: assign operators, set business hours, create a custom greeting, and upload hold music
• Device switching: move live calls between any of your favorite devices and stay connected on-the-go
• Call transfer: easily transfer an incoming call to someone else on your team in a click
• Company directory: quickly search for a coworker and send a message, start a meeting, or hop on a call
• Toll-free numbers: pick a toll-free phone number so customers can reach you any time, anywhere
• Local numbers: build your brand and establish credibility by choosing numbers with local area codes
• Do not disturb: flip on do not disturb when you’re done for the day and we’ll mute notifications for you
• Status updates: let the team know when you’re free. Plus, we’ll update your status when you’re on a call or in a meeting
• Voicemails: when calls roll to voicemail, we’ll automatically transcribe those messages for you
• Virtual fax: send and receive faxes right from your desktop app (no hardware needed).