Exotel is a cloud communications platform that supports customer engagement efforts with companies like Flipkart, Ola and Zomato in India to companies like Gojek and Lazada in Asia. During seasons of high demand for communication, they rely on the solution for its consistency in service. It meets industry standards, including SLAs of over 99.4% uptime and unlimited channel availability to scale your engagement efforts. Monitor essential call data, derive actionable insights and improve business performance. Exotel also promotes remote workforce productivity with a complete work-from-home solution for sales and support teams. Key features range from multi-level IVR, to end-to-end call management, to lead management for markets.
EXOTEL – TUTORIAL
Let’s see how to configure this call recording software:
EXOTEL – FEATURES
- No number dialling: agents can reach your customer within a few clicks. Reach out to more customers in lesser time
- Easy track of the conversation: keep track of your customers communication, reasons for calling and what’s being communicated in the call
- Call recording: make informed decisions with the help of call recordings
- Detailed reporting: get detailed real-time analytics of all the calls made from your dashboard
- CRM integration: integrate seamlessly with all the leading CRMs in the market
- Unlimited channels: have multiple parallel calls using the same the number
- Highly Secure: ISO 27001:2013 certified information security management system
- Patented Solutions: gain competitive advantage from patented products
- Superior Quality: best success rates, voice quality and reduced latency
- Support: 24×7 customer support via phone, email and Twitter
- Superior Reliability: best in class uptimes of 99.94% including operator uptimes
- Scale at Ease: grow at will, expand without worrying about infrastructure.
Conclusion
Exotel is a call recording solution that easily integrates into your enterprise stack, helpdesk or CRM software so you can unify information.
Tell us about your experience with this software with a review.
You may also be interested in: CallTrackingMetrics
| Usability: 8.5 /10 | Speed: 9 /10 | Features: 8 /10 | Support: 8.5 /10 | Pricing: 8.5 /10 |
Review this product
By submitting this review, you are confirming that it meets the Accurate Reviews Program Guidelines. Your Privacy is important to us