InfoFlo Review

InfoFlo is an all-in-one solution designed to optimize workflow and cut costs in half, which includes multiple digital modules: the CRM, Pay and Talk. The first one offers a complete integration with Outlook that allows you to synchronize all your contacts, calendar events, incoming and outgoing emails and much more. The second one offers you the ability to get paid faster by sending invoices with a secure payment link and automatic payment reminders. The last one offers you a complete and efficient VoIP provider with a per-line payment plan instead of per-user, thus saving you a lot of money. It includes numerous features such as: call recording, advanced analytics and reporting, built-in forms, Gmail integration, conferencing, call forwarding, voicemail, personalized greetings, hold music etc.

INFOFLO – TUTORIAL

Below is a video that shows us how this program works:

INFOFLO – FEATURES

In addition to the features already mentioned, we also have:

• Advanced Analytics & Reporting: easily generate call reports and find out who is calling, from where and for how long. Measure call metrics and response times. Filter reports by extension or direction to see how long each rep spends on the phone. Get a real time view of active calls. Let manager listen in or barge into a call to support staff
• Dynamic Embedded Forms: allow potential customers to request an immediate call back directly from your website. Create unlimited embedded forms using the built in form editor and easily convert click traffic to call traffic. Call requests get routed directly to a call queue or a ring group through our portal or by SMS
• Help Desk App: create unlimited support tickets directly from a phone call. Assign the ticket to a rep through a friendly mobile app using. Track ticket history as its modified by different users. Monitor tickets assigned to each user
• Call Recording: record inbound and outbound calls. This option is configurable per extension and can easily be turned on/off. Recordings can be downloaded and played back using the portal. Recordings can be automatically archived directly into InfoFlo CRM
• InfoFlo Talk Web Portal: view active calls in progress, setup follow me, listen to recorded calls and voicemails, click to dial from call history. Fully control of desk phone directly from your browser or mobile device. Permissions controlled access to admin interface to add extensions, setup ring groups, conferences, digital receptionist, call queues, and much more
• Use Your Existing Devices: if your existing VoIP equipment supports SIP and can be configured through a browser, you’re all set. Use your favorite soft phone app on a smartphone or a desktop and do away with all the extra hardware
• Ready to Go Call Center: out of the box advanced call center functionality at no additional cost. Built in call center features include listening in on a call, whispering to an operator during an active call and barging in on a call. Combined with existing call queues, ring groups and automatic call recording & archiving, InfoFlo Talk can easily be an alternative to expensive call center implementations
• Gmail Integration: import existing Google contacts to easily build a click to dial directory in InfoFlo Talk. Access your emails, Read, Reply, Delete messages directly from InfoFlo Talk portal.