Oreka TR Review

Oreka TR is a cross-platform open source call recording solution for small, medium and large enterprise contact centers or communication service providers. Capable of recording VoIP, RoIP and TDM-based telephony within the same system and on the same server, the software captures and archives audio streams, computer screen activity and even cell phone and text message communications. The user interface is accessible within the cloud and is centralized by monitoring real-time calls and playback of recordings via the browser’s media player. A dashboard summarizes call performance data to provide quick access to daily call totals, duration, active call status, a log of total recorded calls and more.

OREKA TR – TUTORIAL

OREKA TR – FEATURES

• Capture and store 100% of calls with an option to only capture a sample of calls for quality monitoring purposes. You also have the option to record screen activity
• Intuitive call search and playback: quickly and easily search for millions of calls with any parameter
• On-demand recording and live monitoring: record calls on demand and allow specified users to listen
• Monitoring of compliance: everything that happens in the system is tracked with timestamps. You’ll know who has done what and when they did it
• Call tagging and notes: add notes or tag calls with bookmarks and categories for easy searching
• Real-time dashboard: an overview of daily call durations, active calls, total number of calls logged, and more
• White labeling for branding: this software can be easily renamed to match the customer’s brand.