RingByName is a cloud-based communications software that helps businesses monitor and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity monitoring, call forwarding, three-way calling, single sign-on (SSO) and reporting. It includes an integrated CRM module, allowing team members to record customer details, track interaction history, identify opportunities and analyze sales performance. Employees can share notes, record inbound and outbound voice calls and schedule events. It also allows agents to manage call queues, screen IDs, participate in calls from remote extensions and transfer calls to available or requested agents. Users can view the status of all extensions and schedule meetings with customers using a conference call feature with external access. Supervisors can set working hours, measure phone call volumes and access call records for training or audit purposes.
RINGBYNAME – TUTORIAL
Here is an overview of this call recording software:
RINGBYNAME – FEATURES
- Automatic call logging of missed calls
- Voicemail to email notification
- Unified Contact Management
- Shared Note taking and document storage for all contacts
- Call forwarding to mobile phone
- Enhanced CRM
- Compatible with Microsoft Outlook 365, Google Contacts and Click2Call
- Included Training and Support with Unlimited Technical Support
- Text customers from your RingByName Web App or Mobile App
- Track SMS history
- Increase efficiency by sending group texts
- Receive text inquires through your main business number
- Assign a text message conversation to a team member to allow access
- Receive notifications for any SMS conversations that you have been assigned to as owner
- Manage multiple SMS numbers on your account
- Quick Note Sharing
- Emails, voicemail to text, text to speech
- Logs all inbound and outbound voice calls
- Activity tracking, event scheduling and integrated message alerts
- Easily transfer your CRM contacts into the RingbyName app
Conclusion
RingByName is a call recording software that offers integration with various third-party platforms such as Click2Call, Salesforce, Google Contact and more. Administrators can provide role-based permissions to prevent unauthorized access.
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| Usability: 7.5 /10 | Speed: 9 /10 | Features: 8 /10 | Support: 9.5 /10 | Pricing: 8 /10 |
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