Talkdesk Review

Talkdesk is a call recording program developed for businesses of all sizes that aim to offer a better customer experience. Customer satisfaction comes first as it leads to greater profitability achieved in less time and without investing a lot of money.
Talkdesk leverages artificial technology to deliver numerous professional customer experience solutions every year that optimize all the most critical steps.

TALKDESK – TUTORIAL

TALKDESK – FEATURES

• Click-to-call: place calls directly from your favorite helpdesk, CRM, e-commerce platform, or website
• Voicemail: keep your finger on the pulse of the company with voicemail transcription, notifications, metrics, and assignment
• Automatic call distributor (ACD): route inbound calls based on caller data, IVR selection, business hours, and agent skills
• Interactive voice response (IVR) system: easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team, or department
• Forward-to-phone: forward calls to mobile phones, SIP phones, or landlines, so your team remains connected
• No answer call forwarding: route calls to an overflow phone number when all agents are busy to meet customer needs
• Seamless integrations: seamlessly integrate Talkdesk with your business tools, including Zendesk, Salesforce, Shopify, and many others
• Automated workflows: set up simple workflows to automate tasks. When a call ends, populate your CRM with the recording and data
• Create a ticket: create tickets, cases, events, conversations, and more without leaving the Talkdesk interface
• Call monitoring: silently listen to calls in real-time to guarantee quality standards are being met
• Talkdesk Live: get an overview of what’s happening in your contact center at any given time so you can improve KPIs.