Toky Review

Toky is a virtual phone system for businesses of all sizes that you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers no matter where your company is located. Enable CRM integrations to get in touch with your leads and customers with a single click and automatically log every call or connect Toky to other business apps to improve sales and support processes. You can use features such as IVR, international calls, call forwarding, greeting messages, simultaneous calls, queuing, call recording, transcription, live calls in your website and much more.

TOKY – TUTORIAL

An interactive voice response (IVR) allows customers to contact the agent or group of agents best suited to their needs using the phone’s numeric keypad. Learn how to set up this feature with the call recording program:

TOKY – FEATURES

• IVR: an Interactive Voice Response (IVR) is a menu that allows customers to directly contact the agent or group of agents best suited to their needs using the numeric keypad in their telephone
• Simultaneous Calls: receive all the simultaneous calls you need. It is only constrained to the amount of agents you have
• Welcome and voicemail greetings in several languages: set up pre-recorded audio messages in several languages, and if you don’t like them, you have the option to create and upload your own or simply remove them
• Call History: every made and received call, on a searchable list
• Call Filters: set the times and days your business is open and available to take calls
• Calls on hold: put any call on hold when you need to find information to answer a customer’s request or when you need to talk with your team before giving a response
• Voicemail: your customers can leave you a voice message when you’re not available or when they call outside of office hours
• Integrations: connect Toky with your website, CRMs, your existing phone system, the business apps you’re already using and much more
• SMS: the solution allows you to send and receive text messages with your customers using your business line
• WhatsApp: respond directly to WhatsApp messages through the dashboard. Get a verified business phone number and support your customers around the world
• Reports: get real time insights from dashboard reports and leverage relevant metrics to improve your business communications
• Speech to text: use the audio to text converter transcribe from your call recordings. Have the trascripts delivered via email or to your CRM system of choice
• Call recording: do not lose important information about your customers’ conversations, enable the automatic recording of inbound and outbound calls. Convert the audios into text for more information and listen to them when you need.
• Power Dialer: create campaigns with the solution’s power dialer to call your leads more efficiently and increase your sales
• Notes and tags for calls: add notes and tags to your calls to group them and analyze your support and sales processes
• Call monitoring: monitor your agents’ calls in real time to evaluate the quality of their service, and use the whisper feature to help them in an important call, or to train them
• Android and iOS: handle your calls while on the move from any part of the world using the Internet.