Ytel Review

Ytel is a cloud-based integrated call management solution that targets SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications. The solution offers features that include automatic call distribution, automatic dialing, voice answering and a scripting module. YTel is accessible via various mobile devices and also offers a mobile application for iOS and Android devices. Users have access to real-time agent reports to generate call duration and performance metrics. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries. Filters are customizable for businesses to prioritize analytics which are valuable while call recordings, lead reviews and contact searches are available as standard applications.

YTEL – TUTORIAL

Let’s watch the video that illustrates the main functions of this call management software:

YTEL – FEATURES

• Outbound and inbound calls: call customers in advance and maximize agent productivity by reducing waiting times between calls. Robust features to power inbound calls, including Automatic Call Distributor (ACD), IVR, and custom call queues
• Automated nurturing: automatically cultivate leads by scheduling voicemails, emails, and text messages to send based on the arrangement of your leads
• Call recordings: record calls for quality control and monitoring purposes
• Agent scripting: define agent responses to create predictable conversations that meet sales needs and support expectations
• DNC safeguards: your campaigns are running compliant with the real-time DNC
• Skill-based routing: routing calls to the best agent currently available improves agent productivity and dramatically increases contracts concluded
• Time zone protection: establish a local presence using a number in the area code of your choice
• Transcription: transcribe voice calls into text to improve the customer experience and internal productivity
• Conference: programmable audio conference to connect groups together in a phone call
• IVR: programmable IVR to improve self-service customer experiences and operational flow.