MonkeyLearn is a cloud-based text analytics solution that extracts data from emails, surveys, tweets or any text and transforms it into custom visualizations. It provides insights and workflow automations for support, product, customer experience and development teams and can be integrated into internal applications.
Text analysis tools can tag topics, analyze sentiment and detect intent, and extract features, keywords and named entities from text. Users can import text data from a variety of platforms including Zendesk, Google Sheets, Microsoft Excel and Rapidminer via native integrations, as well as many other systems facilitated by Zapier. Data are automatically classified, extracted and tagged using predefined text analysis templates, and users can also create their own custom tags and templates. Custom graphs and visualizations can be created by combining data inputs and filters.
MONKEYLEARN – TUTORIAL
MONKEYLEARN – FEATURES
- Complete feedback acquisition: capture every signal for more meaningful data
- Administration: run complex global programs with self-service
- Role-based reporting: close the loop and drive action quickly
- AI and analytics: uncover key insights from every interaction
- Integrations: easily share data across systems and teams
- Enterprise-grade security: keep your business data safe and compliant
- Customer experience management: monitoring and measurement to improve customer loyalty
- Digital experience: capture and score digital journeys
- Experience orchestration: personalized customer journeys at scale
- Personalized messaging: AI-driven, two-way messaging
- Ideas: quickly solve problems through crowdsourcing
- Contact center: enhance agent engagement and optimize service quality
- Conversation intelligence: automated insights from every conversation
- Quality management: optimize QM and assurance
- Intelligent callback: virtual wait and scheduling technology
- Market research: strategy, design, analysis, and expert-driven results
- Agile research: pre-built surveys for quick insights
- Video research: online focus groups and panel studies
- Research strategy and services: in-house experts for custom research
Conclusion
MonkeyLearn is a cloud-based text analysis platform that helps with artificial intelligence to train custom machine learning (ML) models to perform sentiment analysis, topic classification, intent detection, and entity extraction.
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