Surfly is an innovative platform designed to provide real-time collaborative browsing experiences, enabling companies to interact with their customers in a more direct and engaging way. Used primarily for co-browsing, Surfly allows a support worker to see exactly what the customer sees on their screen and guide them through various operations without the need to install any additional software. This feature is particularly useful in areas such as customer service, online sales, and banking, where the need for detailed, personalized guidance can make the difference between a satisfying and a frustrating customer experience.
SURFLY – TUTORIAL
SURFLY – FEATURES
- Co-browsing: Allows real-time browsing with the customer on the same website.
- Integrated video chat: Initiates video calls directly during the co-browsing session.
- Screen sharing: The operator can view and interact with the customer’s browser content.
- Real-time annotations: Highlight, draw, or annotate directly on the customer’s screen.
- Security and compliance: Ensures data protection and compliance with regulations like GDPR.
- API integration: Provides integration with other tools via API.
- Session recording: Records co-browsing sessions for review and training.
- Customization: Customizes the user interface to align with the company’s brand.
- Multi-session: Supports multiple co-browsing sessions simultaneously.
Conclusion
Surfly is a powerful co-browsing tool that greatly improves customer service and online sales. With its ease of use, high security features, and integration capabilities, it is an excellent choice for companies seeking to deliver a superior customer experience.
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| Usability: 6 /10 | Speed: 8 /10 | Features: 8 /10 | Support: 8 /10 | Pricing: 5 /10 |
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