Waitwhile Review

Waitwhile is a simple, intuitive and smart online waiting list application that aims to simplify the operations of various types of businesses and organizations. With this program, managers and their staff will be able to welcome their customers much easier and provide them with a happy and seamless experience. The main feature of creating an online waiting list that they can customize and run on any device. Once you create an online waiting list you can add guests, send notifications to those waiting when you are ready to serve them and configure the list by adding services, goods, staff and even your own company logo. With this solution, you can also generate meaningful analytics that allow users to get detailed information about how long guests wait their turn, what times of the day they have the most customers, and what days their staff is busiest. In addition, the app allows them to collect valuable information about their customers, such as how often they visit and how loyal they are.

WAITWHILE – TUTORIAL

A quick introduction to Waitwhile‘s powerful virtual waiting list and a new way to keep you out of line:

WAITWHILE – FEATURES

• Many ways to join your waitlist: allow guests to join a virtual line in real-time or make an appointment for a future date
• Give precise wait time estimates: wait times are estimated using machine learning. They’re tailored to your unique business, eliminating the chance of human error. If anything changes, estimates are updated in real time and your guests are automatically notified
• Get more punctual customers: choose when to remind guests their turn or appointment is coming up by sending an SMS, email or both. You’ll be able to tell them what to bring and any other important information
• Automatically handle capacity and overflow: the capacity management features allow you stay on top of the number of people in your establishment while keeping a tally of who’s entering and exiting. Once max capacity is reached, customers will be automatically directed to wait in a virtual line
• Reduce wait times: see wait times broken down by your staff members, peak hours, or services, then automatically track and get help reducing wait times
• Organize your waitlist: sort, filter, and prioritize guests that are VIPs, or are waiting for a particular service, staff member, or table. Choose to make changes manually or set up rules and do it automatically
• Display your waitlist anywhere: you’ll be able to make your waitlist appear on the big screen or embed it directly into your website or Facebook page for customers to see
• Manage multiple locations: the dashboard makes it easy to see information about one or multiple locations.